making a complaint

Our setting believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns about the running of the setting.

We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns.

We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all of the parties involved.


Procedures for making a complaint may be viewed within the Making a Complaint Policy displayed on the Parent Notice board. Should the setting be unable to rectify your concern, you may contact Ofsted:



Piccadilly Gate

Store Street


M1 2WD

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